One of our clients was so delighted with the help that we provided on the EFQM Business Excellence Model that they used to assess us.

Assessment of QCN Limited by Ceri Davies,
Business Strategy Manager, BMW Plant Hams Hall

Leadership
Very professional approach, taking time to understand and integrate with the organisation's values and culture.
Accepted by all from top management to associate.
Supportive and encouraging, displaying empathy and able to adapt behaviour accordingly.

Policy & Strategy
Takes time to research the background to the need for the intervention.
Does not impose 'off-the-shelf' solutions but rather works with the organisation to offer solutions, which integrate with, and improve, its established methods and practices.
Prepares detailed and realistic plans for the intervention and presents frequent reviews of progress, discussed and agreed with project manager, in a style easily assimilated by the organisation.

People
Personable and dependable people, displaying genuine enthusiasm for the improvement of the business.
Expert mentors and coaches, always prepared to go the extra mile to ensure sustainable transfer of knowledge and to share tips and experiences.
Very flexible, quickly identifying or responding to changes and adapting the intervention accordingly.
Identifies improvement opportunities and suggests solutions, even if they are not within the scope of the intervention.

Partnerships & Resources
Looks for true partnership activities, such as joint writing and presentation of papers to world-class organisations.
Opens up own network of experts for the benefit of the business.

Processes
Expert in a variety of competencies (ISO9000, EFQM Excellence Model, training, consultancy, process management & improvement using the quality and management tools).
Accredited training body for ISO, EFQM etc.

Customer Results
3 repeat interventions

People Results
100% satisfaction from attendees at training events.

Society Results
Joint authoring of 2 papers and joint presentations to 2 world-class forums, contributing to the spread of business excellence and enhancing the public relations of both companies.

Key Performance Results
Proven savings from interventions of >£200k